Shipping policy

Shipping Rates:

  • Free-Shipping on all orders over $200+ (Available for Canadian Addresses Only)
  • Competitive Rates based on weight and product dimensions - Canada Post, UPS, Fedex, Canpar, etc.

Orders take 1-3 business days to process before they are shipped. Our cutoff time for processing an order is at 12:00 PM EST.

  • We'll send you email updates at almost every step of your order's journey. You can also track it by providing your order number and postal code or anytime via our 24Hours Chat Service.

High-Value Orders Note: For security purposes, orders of higher value will have the "card left for pickup" option selected for their deliveries.  We select this option as part of your shipment due to security concerns. You will receive a card in your mailbox from Canada Post which indicates that you must pick up your package at your nearest Canada Post Office. 

For some International High Value Orders (above CAD500.00), only payments via PayPal are accepted for more security for both buyer and seller. Buyer will receive an email regarding the payment before the order is processed.

 

Below are some delivery time estimations for orders within Canada!

Shipping Method

Processing Time

Delivery Time

Regular

1-3 business days

up to 10 business days

Expedited

1-3 business days

up to 8 business days

Xpresspost

1-3 business days

up to 3 business days

Priority

1-3 business days

up to 2 business days

 

Please Note: International Orders may take longer to process than the standard 1-3 Business Days.

Shipping Insurance/Purchase Protection Policy

Clients can add shipping insurance to their order by emailing us before shipping at support@shikdartrading.com.

 Please Note: By not adding purchase or shipping protection to your order, Shikdar Trading is not liable for lost, damaged, or stolen items. We highly recommend purchasing insurance on your order.

 

SHIPPING INSURANCE POLICY:

Clients have the option to add shipping insurance which will provide coverage to the total order value or a maximum of $5,000 (if the order is above $5,000). Shipping insurance is calculated as follows: a shipping insurance fee 2.0% of the whole order amount.

Example:

“Amount Spent” = “Shipping Insurance Fee”


$0-100 = $2.00
$101-200 = $4.00
$201-300 = $6.00
$301-400 = $8.00
etc.


Steps to make a claim:

Customer can start by providing us the order number and contact information for us to start an official claim, please send us any needed additional information and attachments listed below to support@shikdartrading.com in order to proceed with a claim:

Photographs - Damaged item(s) Provide photos that show the damage to the item(s).
Photographs - Packing materials Provide photos of the box, crate, pallet, etc and all packing material.
Copy of invoice, sales receipt, or order number - This is the proof of value (POV) for the item(s) shipped.
Your support specialist will then proceed to file a claim and will keep customer updated through the entire process.

What's Covered
Only orders that are damaged, lost, or stolen in transit as classified by Shipsurance (Insurance Company) will be covered up to an amount of the order value or a maximum $5,000 (if the order is above $5,000).

If the order is damaged, you must ship it back to us in the condition (unopened) you have received in order to process a claim. Any opened items will not be covered.

Note: The Shipping insurance coverage is only related to items that have had issues with shipping.

What's Not Covered
When purchasing from Shikdar Trading, you are receiving items that are factory sealed directly from the Manufacturer. If you run into any issues after opening the product, such as quality of cards received, defects, number of hits/autographs etc. You must contact the Manufacturer. This will not be covered by the shipping insurance coverage.

Any complaints, issues, or problems that are related to the quality of item after opening (card defects, number of hits/autographs, etc.) are not covered under the shipping insurance.Please Note: By deselecting shipping protection insurance, Shikdar Trading is not liable for lost, damaged, or stolen items. We highly recommend purchasing insurance on your order.

How long do claims take?
Shipping Insurance claims can up to 3 weeks or more at a time all based on the situation. After you have contacted us in regards to the shipping issue regarding your order, we go ahead and create an investigation case with Canada Post.

Once Canada Post provides an update with a decision to us, only thereafter are we able to provide a refund.

Who makes the final decision for the claim?
Final decisions for claims are made by Shipsurance who work with the shipping carrier that was used to fulfill the order. If Shipsurance decides against the claim, unfortunately we would be unable to provide a full refund on the product or order.

My order was damaged in-transit
Final decisions for claims are made by our insurance provider Shipsurance in conjunction with the shipping carrier that was used to fulfill the order. If the claim is accepted by Shipsurance and agrees that the damage was done in transit, we can process a full refund after you have sent us back your product/order. If Shipsurance decides against the claim, unfortunately we would be unable to provide a full refund on the product or order.

Thank you for shopping with us. We are committed to ensuring your shopping experience is seamless and satisfactory. If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team.